Refund policy

Returns & Refunds

We have a no refund policy because we sell a food product that could be contaminated after opening. However, if you are dissatisfied with your order if your package was stolen, lost, or damaged during the delivery process, you will be eligible for a no return refund as long as you show proof of purchase. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at contact@urasense.com.